COVID July Update

An update for all of our customers. Firstly, I just want to say thank you for continuing to support us during this time. Please know that we are working flat out to ensure the least amount of impact on delivery and customer service wait times.

We are currently receiving a high volume of support queries. This means that you may experience a longer wait time for replies. Our team is working to respond to everyone as soon as possible. It’s also worth knowing that multiple requests about the same issue will result in longer wait times - due to you losing your place in the queue.

Due to the recent increase in orders, our processing time is now longer than usual. This can be delayed up to 5 working days. Please be assured that we are dispatching your boards as quickly and as safely as we can.

Pre-Orders are being sent as close to their dates as possible, but again, we are relying on couriers for efficient dispatch and in some cases, this is just not possible. We rely on third-party couriers and due to the ongoing pandemic and also a global increase in online shopping they are struggling to keep up with demand.

In some cases, please allow up to 5 working days in addition to these dispatch times below:

UK Orders:

Once dispatched, your order should be with you in 1-3 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Republic of Ireland Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

European Orders:

Once dispatched, your order should be with you in 4-6 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipment times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

US Orders:

Once dispatched, your order should be with you in 3-5 working days. Please note that, due to the COVID19 pandemic, the couriers have suspended all service guarantees, so we sadly cannot guarantee that these shipping times will be adhered to by our couriers, but they will endeavour to do so as much as possible.

Please be assured that we PRIDE ourselves on customer service and we are working flat out to make sure that we can resolve issues and answer queries as soon as possible. We usually have a 24 hour response time, but due to demand, we have had to extend this to 72 hours. We are currently working on processes to speed this up but your patience is so appreciated in this time.

Again, thank you for your support. It means a lot to us. I hope everyone is staying safe and well in these times.


Thank you,

Charlotte

Co-Founder

Bluefin SUP

The NEW Bluefin Stand Up Paddleboard | Bluefin Kayaks

The NEW Bluefin Stand Up Paddleboard

bluefin-sup-uk

The Bluefin Stand Up Paddleboard

We are so excited here at Bluefin HQ to announce the launch of our new Bluefin Stand UP Paddleboard! This is the first SUP in our range and it has been in the works for a while.  Although there may be a couple of kinks to work out – we are happy with the product and we hope you will be too!

About the SUP

At 327 cm long and 77 cm wide the Bluefin Inflatable SUP offers unrivalled stability, stiffness and versatility.

The Bluefin Stand UP Paddleboard is suitable for teenagers through to adults on all types of water I rivers, sea, lakes.

Due to the massive surface area of these boards, families are able to enjoy the SUP together allowing adults and children to paddle together.

Uses

SUP’s have many uses, something that we will be writing a blog post on in the future! They can be used for touring, surfing, white water paddle boarding, SUP racing, leisure paddling, Yoga and Pilates… and more!

Because of the wide hull design and stiffness, the Paddle Board is able to handle rough waters with ease. This allows you to use the SUP as a base for nearly every activity!

 

The Bluefin SUP

We endeavour to make your SUP experience as easy as possible – which is why we provide a complete SUP package.

The Bluefin Inflatable SUP Package:

Bluefin 10’8″ Inflatable Stand Up Paddle Board.

High-pressure Pump.

Carry Bag.

Two piece sports Paddle.

Detachable fin.

Repair Kit.

 

The Specifications

15kg weight for easy transport.

327cm long x 77cm wide x 15cm deep.

Inflatable to 15 PSI.

Max user weight: 110 kg.

 

Aftercare

Here at Bluefin, we strive to provide the best quality customer service and aftercare. As well as providing email support you can call us on 01422 400077 with any queries or issues.

In addition to our aftercare, we also provide every Bluefin Kayaks customer with a life time warranty on all kayaks and SUP’s!

Email us any question on info@bluefintrading.co.uk

Have a look at our SUP’s here: https://bluefinkayaks.com/product/sup/